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How do I get my refund from eBay seller?
As a seller, you can issue refunds through Seller Hub or My eBay. Sellers can also issue a refund through a cancellation or return request, or a report that an item hasn’t arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
How long does a seller have to refund a buyer on eBay?
Once you’ve received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Give a full refund: You’ll issue a full refund to the buyer, including original shipping costs, and they’ll keep the item.
Will eBay help me get a refund?
Refunds may be granted by eBay if you never received an item you paid for or if the item arrived faulty or completely different than the item’s description in the original listing. While eBay sellers should hopefully offer you a refund willingly, eBay will step in to mediate if necessary.
What happens if seller does not respond to refund request?
If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly. For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.
How does a refund work on eBay?
How refunds work. When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method.
What happens if a seller doesn’t refund PayPal?
If you’re unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Centre to pursue a claim under our Buyer Protection program. You may also file a claim (Step 2 below) by calling us and speaking to an agent.
What should I do if eBay seller doesn’t respond?
If the seller doesn’t respond, or if you can’t come to an agreement, escalate your case in the Resolution Center within 30 days of actual or estimated delivery date. See more information about timelines. I opened a case.
How long does a seller have to respond to a return request?
How long do sellers have to respond. Unfortunately, there’s no rule about how quickly a seller has to respond to your offer. However, most sellers will extend the common courtesy to a buyer and respond in writing within 24 to 72 hours (or three business days) from the receipt of the offer.
Does eBay side with the buyer?
Ebay doesn’t know what the seller shipped or what the buyer received and they don’t know what the buyer sent back or what the seller received, so they almost always take the buyers side.
What happens if eBay seller doesn’t send item?
You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.
What should I do if a seller refuses to refund?
Company Won’t Give You a Refund? Here’s How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
Can PayPal force a seller to refund?
If a seller loses a Significantly Not as Described claim due to the item sold being counterfeit, the seller will be required to provide a full refund to the buyer and you will not receive the item back.
Does eBay punish sellers?
Did you know eBay has started policing duplicate item listings? If they find violations of their duplicate listing policies eBay can now downgrade ALL of a seller’s listings in search results. That could have a drastic effect on a merchant’s sales.
Does eBay refund if scammed?
An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website.